Dear Homeowner, Thank you for trusting us to service your home. To ensure that we build a trusting relationship with you, we want to be transparent about our terms and warranties.

**Any project, phase of project, task, or work that requires approval from the State, County, City, HOA, or any other governing body must be approved prior to contacting our company. It is the sole responsibility of the homeowner(s) or their legal representative to secure all permits, permissions, approvals, etc. before contracting with our company**
 
Terms of Service:

1. Discounts

A. 5% Discount

We are proud supporters of our police, healthcare professionals, fire, military, and educators. If you would like to claim your Appreciation Discount you must present your credentials to your field manager and request this discount prior to the initial project quote.

B. Discounts

On occasion, Service Andy Inc., (the company, we, Pros) will offer discounts. Unless otherwise stated in the advertisement, discounts will vary across the types of services that we offer. In order to receive the quoted discount, all conditions must be met in the discount time-period.  Violations of terms and conditions will void the discount and a new bill will be generated reflecting the non-discounted amount.

Conditions may include: a site visit, HOA time-frame approval, home-owner verification (legal requirement), signature on the final contract, and deposit received.

2. Legal representatives.

A. The Director of the company is the sole legal representative of the company.

B. The company can only contract with the home's deed owner(s) (customer). If any other person has received authorization to act on behalf of the customer, we must receive a finalized power of attorney that states that the person can enter into a contract for the customer for home improvement work. In addition, after we receive approval to proceed from all parties on the deed or, in the case of a married couple, from both parties, the company will communicate with the primary customer that has been designated by the parties to make decisions for the project. This individual will be the person who the company will conduct all business with and it will be understood by all parties that said customer will have the right to make decisions for all parties that hold ownership in the property.

C. For parties who are geographically located outside the Houston metro-plex area, we must verify deed ownership and identification before discussing project details or estimates.


3. Payments

A. Financing through Wisetack

Wisetack is a commercial lender that the company partnered with to allow our customers to enjoy a better home, today. You can find a link to Wisetack on your estimate and invoices. For projects with a value of over $5,000 that requires phases of work, a payment schedule will be established between the company and customer. The customer is responsible for following the payment plan. Once the company receives payment from Wisetack, we will refund all money collected from the payment schedule back to the customer.

B. Payment Schedule

Payment Schedule: A schedule of payments established by the company. Payments will coincide with specific scoped work milestones. Payment schedule can be found on all contracts date after 9/2023. The customer is responsible for submitting payment as the milestones are completed. Payment delay will cause a work stoppage.

C. Initial Payment

To schedule a service date, an online payment must be received no later than 3 calendar days prior to starting your project. Due to the exceedingly high demand for the company's services, we will have to renegotiate a new service start date if payment is not received in the stated period. This fee can be waived for exceptionally qualified customer and customers who have a payment schedule that has been agreed to by the company and customer. If waived, payments must be made according to the payment schedule that is on the contract.
Payments must be received per the payment schedule so that the work can continue.

D. Final Payment

The company conducts punch-out walkthroughs on all of the company's jobs. This walkthrough includes the customer, the foreman, and the skilled experts and is meant to allow all parties the opportunity to examine the scoped work together to find minor imperfections in the scoped work. The parties will establish an agreed to plan to remedy all agreed findings. The company is not responsible for work that is not included in the scope of work. The final payment is only due once the punch-out has been accomplished and the imperfections have been addressed.

E. Cancellation Window and Fees

If the service is cancelled by the customer 3 days prior to the agreed upon start date, we will impose a cancellation fee of 25% of the deposit. If the service is cancelled by the customer 2 days prior to the agreed upon start date, we will impose a cancellation fee of 50% of the deposit. If the service is cancelled by the customer 1 day prior to the agreed upon start date, we will impose a 75% cancellation fee of the deposit. If the service is cancelled by the customer on the day that service is to be delivered, we will impose a 100% cancellation fee of the deposit. If the deposit was waived and the customer cancels the job 3 days prior to the agreed upon start date, we will bill the customer a cancellation fee equal to 25% of what the deposit would have been, If the services is cancelled by the customer 2 days prior to the agreed upon start date, we will bill the customer a cancellation fee of 50% of what the deposit would have been. If the customer cancels the service 1 day prior to the agreed upon start date, we will bill the customer a 75% cancellation fee of what the deposit would have been. If the service is cancelled by the customer on the agreed upon service date, we will bill the customer a 100% cancellation fee of what the deposit would have been. Cancellation fees are due immediately upon cancellation. If materials were bought by the company for the project prior to the customer cancelling the project, the company will try to return the material. A 10% return fee, in addition to the stated cancellation fee, will be charged to the deposited amount.

F. Refund

A refund in the form of a cashier’s check made out to the customer on file and will be mailed to the service address within 10 business days.

G. Materials

Once the initial payment is received from the customer, the company will buy all materials (if materials were included in the quote), reserve the agreed upon date(s), and send a confirmation text or email. We will not require a return confirmation as the date will be set at that time. If customer asked that the deposit be waived and the company approved the waiver, then the is a turnkey job. The company adds 10% of material costs to all turnkey jobs as the company has to use operational funds to pay for customer's materials. The company is not liable for the customer’s decision on material (paint, wood type, etc). The customer is required to approve the material prior to beginning our work. If the customer selects the wrong material or changes their mind after the work has started, they are responsible for the costs of the materials used and the new material. The company will try to exchange material that hasn’t already been used on the project, but the company cannot guarantee that the vendor will accept returns. The customer is responsible for the costs of any rework needed.

Paint: Our quotes are for two coats of paint of the customer's choosing. If additional coats are required due to the paint selection or because the walls require additional coats, the additional work will be charged as an add on. It's important that the customer tests their paint on the walls to be painted to assure they receive the results they desire.

H. Unforeseen issues

If in the course of delivering services the company come across unforeseen barriers to completing the work (example rotted wood, asbestos, absence of electrical wires), the company will discuss the additional work that must be completed with the customer, update the invoice, and send it to the customer for approval. Once approved, and if a deposit is required or if a payment on account is required, we will continue with the work when all conditions are met.

I. Service Day

The company require that an adult be present at the service location when we arrive to deliver services. If servicing the interior of the customer's home, it is asked that the customer place pets in a location that is away from the service area. Similarly, if servicing the exterior of your home, it's asked that the customer move pets to the interior of the home.

4. Legal

A. Contract
A quote does not hold you (customer) or the company liable to accept or deliver any services. A quote is just an estimate of our costs to deliver the service. If the customer is interested in scheduling service, the customer must submit an initial payment or receive a waiver. After the estimate’s approval, an invoice for the agreed to initial payment for service will be sent to for payment. Once the initial deposit is received, a legally binding agreement will be established between the customer and the company as the scope, amount, and time will be understood by all parties. If the customer applied for a deposit waiver and was approved, a legal contract will be established immediately upon waiver approval.

B. Breach of Contract:

1. Customer add-ons
The customer will not ask our workers to complete tasks not already listed on the invoice. The customer must communicate only with the assigned Pro or our customer service manager. Our Pro will update the invoice with the add-ons and prices and send a new invoice to the customer. Once approved by the customer, we will plan to complete the added work. A deposit for the new work may be required. If so, no new work will begin until the deposit is received. Furthermore, the customer may be required to make a payment for the services already rendered. New work will not begin until all requirements are met. If the customer requests tasks that fall outside of the scope of the invoice, then more charges will be incurred by the customer and the agreed upon completion date (if one was established) will be nullified. Furthermore, charges for the added tasks will be annotated on the invoice. It is the customer’s responsibility to pay the full amount of the final invoice regardless of the amount that Wisetack approved or that the customer believe that they owe. If the customer asks our workers to perform for free work or work that is out of scope, our field Pro will refer the customer to the terms of hire. If the customer engages our workers after the initial conversation with the customer, the company reserve the right to terminate the contract and bill for the whole project.

2. Removal from job
Because a legal contract was established when the initial payment was received or the initial payment was waived, the company must be allowed to continue to work without interruption. The company has an established punch-out process that allows the customer to inspect the project with the foreman (Pro) and skilled manager and identify imperfections in the scoped work and set a plan for remedy. A customer will be in breach of contract if the customer removes our workers, either by telling them directly or communicating that desire to anyone in the management chain. If this occurs, payment for the full contracted amount will be due to the company within 24 hours of the company being terminated.

3. Harassment and Discrimination The company values all people, and we expect our customers to do the same. If the customer engages in harassing or discriminating behavior that is focused on our workers, the company will attempt to remedy behavior through discussion. If the behavior continues then the customer will be in breach of contract.

4. Delays
In case of inclement weather (extreme heat, rain, etc.), the company will work with the customer to establish a new start date. The company is not responsible for delays caused by nature. The company is not responsible for delays caused by rework that is caused by the customer's decision to purchases specific products and/or change designs. In addition, the company is not responsible for delays caused by the customer not returning calls or showing up for appointments or being indecisive of matters that need decision so that the project can proceed. Also, the company is not responsible for delays caused by the customer's failure to abide by the payment schedule.

5. Failure to pay
Payment of fees, scheduled payments, final payments, and any payment due to the company that are not paid within the required timeframe (24 hours of invoice) may result in legal action that may include a lien on the property, realization of said lien, and/or adjudication through small claims court. Additional actions will include HOA notification. Attorney fees will be added to unpaid balances that require legal adjudication. In addition, any unpaid fees or payments will accrue a daily finance charge of .0384% which is an APR of 14%, beginning on the date when the final invoice was due. The company reports to all three credit agencies and will report delinquent accounts at the 30 day mark.

5. Warranties
A. Limited to craftsmanship
Service Andy will warranty all hardware, screws, and nails for a period of 1 year after service completion provided that the final dated invoice is provided at the time a claim is filed with our office. Claims can be filed by calling the service number found on both the job estimate and invoice. Regarding fences, decks, and patio overhangs and any other exterior project that requires either nailing or screwing, we will return to tighten, screw, and/or nail wood projects that loosen due to our workmanship in the period found in the earlier paragraph.

B Punch Outs
We pride ourselves on the level of craftsmanship that we supply but that doesn’t mean that slight errors or oversights didn’t occur. To make sure our customers are satisfied, we schedule punch-out walkthroughs with our customers. During this walkthrough, our team and the customer will review the scope of the agreed work and will inspect the work and identify areas that are in the scope of our agreement that require attention. Our work is not done until the punchout list is done. If a customer fails to follow this process to seek remedy for scoped work that requires attention, the customer will be at risk of breaching the contract. We will make effort to schedule the punch-out but if the customer refuses to participate then a breach of contract by the customer will occur.

C. Time Frame
We warranty our work for 1 year after punchout. If items become loose, undone, or inoperable the customer can file a claim with our customer service department as described under Warranties.

D. Out of Warranty
Not covered is damage caused by acts of nature, normal wear and tear, neglect, abuse, misuse, modification, vandalism, or accidental occurrences. Additionally, we are not liable for wood products once they are installed and the wood settles (cracking or bowing). Also, we do not warranty any product that is commercially purchased by the client or us. For product defect concerns, the homeowner must contact the manufacturer of the product or the vendor of the item.